Frequently Asked Questions (FAQ) and concerns

Is there something stopping you from grabbing the membership? We may have addressed your concern below, or feel free to contact us at training @ faqbusiness.com.au (remove spaces put in for spam protection).

Can I get a refund if I'm unhappy with my purchase?

If you are unsatisfied with your bundle, reach out to us to see if we can address your concern or advise if your purchase is eligible for a refund.

We offer a 14 day money back guarantee. We're a small business - please don't take advantage of this! If you join and cancel we probably won't be welcoming you back to do the same thing again.

You can cancel your membership at any time (at the end of your current term), but if you rejoin it will be at the then current prices.

If on the one year subscription and you intended to cancel and didn't, if you're not using it please email us and we can refund you (less any fees we incurred).

I’ve tried memberships before and didn’t get results—how is this different?

Most memberships just give you more content to consume. This one is built to make you implement. With live Fast Action Quests (FAQs), accountability check-ins, live Q&A, and expert guidance, you won’t just learn, you’ll take action and see progress. However, we can't force you to show up and do the do - that is on you!

What type of training will be included?

Courses and training related to anything business. You can look at the past events tab on the main FAQ Business Training website to get a feel for the type of courses we have completed in the past. You could also check out our blogs which include our recent addition the FAQ Business Podcast.

This list though extensive is not actually complete. Plus we have many more trainings in the pipeline.

What level are the courses at?

Courses will be pitched where possible at all bootstrapping business owners. In other words people who self-funded their small business dream.

If you've accessed multi-million dollar funding and accessed copious high-level advisors, we're probably not right for you. For everyone one else, small to medium sized we can assist.

For some trainings we may offer advanced options or be more suited to different levels/stages of business.

I have no interest in the training being released this month, why should I stay a member?

We have at least 25 courses of varying types and topics plus there are some courses we made available to members at the time outside of the membership. This means if you don't like the new release you can still learn by selecting an oldie but goodie.

In the future, as we're adding content EVERY month to the DIY Toolkits, there will be a lot more content in the school and the membership. Some we will drip feed to lessen the overwhelm on new members.

In addition, we have the other features like the networking session, the live Q&A and live quarterly planning, plus what we will have happening in the Facebook group and online Teachable community. There will be plenty of value for you!

How do I schedule my appointment for my discovery call?

Upon purchasing the membership, you'll receive further instructions on how to book a time for your discovery call.

Why do you not give lifetime access to courses?

We do in the way you see other people offer them. We're honest and let's be real - lifetime access is never lifetime unless you die tragically young in the prime of your life! And we do not want that!

We have no intention of shutting down our membership, but if the Covid Pandemic taught us anything, it's that we live in an uncertain world! Therefore we can't say never.

We would give you ample notice (minimum 6 months) before closing down the membership or any courses (though we reserve the right to move access to another platform). Remember some courses may simply become obsolete as technology changes (this is why we limit system-specific social media courses).

What if I don't have the time?

You don't need to ‘keep up’. The membership is available to you 24/7 while you’re a paid-up member, including recordings of the live sessions. The real questions is can you afford to keep wasting time spinning your wheels?

Live Q&A sessions will be recorded and placed in the membership too so you won’t miss anything. Take the courses as you need them and as they are relevant to your business.

Please do make an attempt to get to some of the live sessions. From our own involvement in other memberships, we find these sessions produce inspiring nuggets which lead to new ideas or solutions.

I’m not sure I can afford it

If you really can’t, please don’t join! However, the nature of the sessions offered should mean if you implement the training, you’re either saving money or making more money. Our reducing expense course or creating additional income courses can save or make you money! Therefore, joining should be thought of as an investment in you and your business, not a cost.

We believe this is hands down one of the most affordable yet quality options out there!

It can also complement business coaching sessions, reducing what other business coaches may charge thousands for, down into the hundreds.

Is this right for me?

Only you can assess that. Read this sales page and find out all you can. We cater for all learning styles – you can listen, watch, read and do.

You may want to tune into our podcast is studying right for you? Although not a qualification, a membership can have the same considerations. Where are you at in your business? What help do you need? You can check out our podcast on is studying right for you if you need help in what to consider before signing up to ANY study or membership.

You can also check out one of our Tea Time Tip Videos for free. In the membership you also gain the slide pack, and any available handout, which is not available for free viewers.

Are all courses included in the membership?

No. Certain premium courses, implementable training sessions with live components, packaged programs and HBDI® related courses and debriefs will not be available in the membership. Sometimes our membership will be offered access at a discount. This is not always the case, as we are not always the only provider.

All courses included in the membership have a little banner image above the pricing plan options to remind you it’s included (if it is).

Apart from the initial courses, at a minimum every month there will be new training added (from 2025 mainly lessons (AKA practical mini trainings with resources) via our DIY Toolkits) and a live Q&A session recorded.

You will also have access to an online networking session to get and give support to fellow members (which will not be recorded, other than possibly the education or inspiration component).

Will I be upsold (spruiked) all the time?

No, it goes against everything we believe in. Does this mean we won’t mention other courses and programs including paid offers? No, we will mention relevant training and may upsell. However, our training will always be dominated by training and not spruiking!

Who is this Jane Tweedy and what does she know?

Jane has been a government funded business advisor for over 9 years and worked with over 2000 people one on one as well as thousands more through workshops, conferences and networking groups.

All these people have given so much insight into what to do and what not to do in business. Those who take action and grow their businesses are fantastic because they’re live testing what Jane teaches.

Jane also apply the learnings in, and learns from her own businesses, which she had on the side for over 20 years before becoming her main gig.

Even in her corporate roles Jane was doing things like applying customer service skills, leadership, analytics and investment, financial analysis, solution selling (her team in one case generating $10m in sales revenue from a 10 person team) and so much more.

How does this differ from other similar programs?

Honestly, there could be a lot of overlap! What is going to be 100% unique to FAQ Business Training is of course our Founder and Lead Trainer Jane Tweedy. Jane tells it like it is (a combo of her Kiwi background and thinking preferences 1221 HBDI®) and LOVES helping people succeed and not get ripped off. Watch some of our Tea Time Tips series to get a feel for Jane and her learning style. We are ensuring there’s a LOT of value in this membership.

Our membership is affordable, practical, high value, comes with support (we don't leave you all alone), and if you use it, you will see positive changes and growth in your business.

What are the Tea Time Tips Series?

These were sessions initially recorded live from streams to Facebook and LinkedIn. They’re like mini lunch ‘n’ learns so are shorter than normal webinars (but are a similar length to our DIY Toolkit individual lesson trainings. You can access some via blog and/or video for free via our Tea Time Tips page on our main website.

The paid version only (included free in your FAQBT Business Growth Membership) includes the video plus the transcription available as a PDF, the slide pack PDF and any handout if included. Resources referred to (like blogs) will also be easier to access.

What are the PW Series?

These were recorded live and are therefore Pre-recorded Webinars or PW. We know people who put these up on their website as a 'Masterclass' with an inflated $47 - $99 price tag, but we believe this is an inferior product. You don’t get the benefit of being there live, engaging and asking questions, and it’s not a cleanly recorded structured course with workbooks or worksheets and actions to take as you go. However, there’s still some great things to learn in these sessions, and that's why these are a great value offering included in your membership!

Extended PW sessions may look more like full courses as we will break them down to make them more easily accessible.

Your question not addressed?

Please feel free to email us on training @ faqbusiness.com.au (remove the spaces).