Frequently Asked Questions
Can I get a refund if I'm unhappy with my purchase?
If you are unsatisfied with your coaching, reach out to us discuss your options. As the sessions are tailored and involve our time they do not tend to be refunded.
To avoid any possible issues please book in a free 15 minute discovery call. This is not a session but rather an assessment of fit and capability to assist you.
You can however end our coaching relationship with only 24 hours notice. We do not lock people in long term!
How do I schedule my appointment?
Upon purchasing coaching, you'll receive further instructions on how to book a time for your appointment, once we have reviewed your application and assessed suitability.
Can I purchase coaching more than once?
Absolutely! If you find yourself in need of coaching more than once, simply purchase the coaching again or book a session and pay on invoice. You will not need to resubmit initial information, just some points around your current concerns. You will be supplied a link to rebook.
Most clients will want to check-in with Jane regularly to help them stay on track. When working for yourself it can be useful to have external accountability.
I'm in NSW, Australia, what do I do?
Please check with Jane if any hours are available. At February 2024 I do not have hours available and can only offer paid sessions (and discovery calls for new clients).
As the Business Connect sessions are no cost to you, we jump straight into the advisory session. Remember you could still access the Business Connect service with another advisor if you have hours available, and see Jane for specific issues.