Website Terms Of Use (Including Purchase of Membership and Training Courses)

Last updated: 4 February 2023

Before using this website, please read the Website Disclaimer, Privacy Policy and this Website Terms of Use.

These Website Terms of Use ( ‘Terms’) govern your use of ( ‘our website’) and form a binding contractual agreement between you, the user of our website ( ‘you’) and FAQ Business Training (‘us’, ‘we’). By continuing to browse and use our website, you agree to comply with and be bound by the following terms of use, which together with our Privacy Policy and Website Disclaimer, govern’s relationship with you in relation to your use of this website.

For these reasons, these Terms are important, and you should ensure that you read them carefully and contact us with any questions before using our website. You can contact us on email: [email protected]

By using our website, you acknowledge and agree you have had sufficient chance to read and understand the Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use our website.


We reserve the right to change, modify, add or remove portions of these Terms at any time. Please check these Terms regularly prior to using our website to ensure you are aware of any changes. We will highlight any significant or substantive changes to you where possible at the end of this document. If you choose to use our website, then we will regard your use as conclusive evidence of your agreement and acceptance that these Terms govern your and’s rights and obligations to each other in relation to use of our website.


We grant you a non-exclusive, worldwide, non-transferable licence to use our website in accordance with the Terms set out in this document.

You may access and use our website (including any incidental copying that occurs as part of that use) in the normal manner and may also print one copy of any page within our website for your own personal or own business use, excluding any form of commercial reproduction or resale.

You must not add any content to our website:

(a) unless you hold all necessary rights, licences and consents to do so

(b) that would cause you or us to breach any law, regulation, rule, code or other legal obligation

(c) that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy

(d) that would bring us, or our website, into disrepute

(e) would be considered to be spam or

(f) that infringes the intellectual property or other rights of any person.

Our website contains links to other websites as well as content added by people other than us. We do not endorse, sponsor or approve any such user generated content or any content available on any linked website.

You acknowledge and agree that:

(g) we retain complete editorial control over our website and may alter, amend or cease the operation of our website at any time in our sole discretion; and

(h) our website will not operate on a continuous basis and may be unavailable from time to time (including for maintenance purposes).


It is a pre-condition of you using our website that you agree and accept that is not legally responsible for any loss or damage you might suffer related to your use of our website, whether from errors or from omissions in our documents or information, any goods or services we may offer, interruption of business, consequential or incidental damages or from any other use of our website. This includes your use or reliance on information provided by us or any third-party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on our website is entirely at your own risk, for which we shall not be held liable.

It shall be your own responsibility to ensure that any products, services or information available through our website meet your specific, personal or business requirements. You acknowledge such information and materials, despite best endeavours, may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

To the full extent permitted by law, we exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms.

These Terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions, guarantees or obligations. If such legislation applies, to the extent possible, we limit our liability in respect of any claim to, at our option.


You represent and warrant to us you have the legal capacity to accept and enter into these Terms.

Competition and consumer law

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth),’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods or services; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services, unless otherwise disclosed, and in accordance with the terms of our Privacy Policy.


Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

Goods may also be provided to you in person or via post, as part of the delivery of services to you.


By using our services, you agree that is not to be held liable for any decisions you make based on any of our services or guidance and any consequences, as a result, are your own. Under no circumstances can you hold liable for any actions you take, nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials or techniques used or provided by

All our information on both our website and in consultations is intended to assist you and does not in any way, nor is it intended to be a substitute for professional, financial or legal advice. Results are not guaranteed and takes no responsibility for your actions, choices or decisions.

Coaching (including asynchronous coaching through Volley or a similar tool) may have additional terms added, and/or an additional agreement completed.


You understand and acknowledge:

  • All course material is generic in nature
  • We do not know your circumstances and therefore some of the content may not be applicable to your situation (for instance you may be the exception to the rule)
  • You will seek individual advice from a trusted advisor where required (including but not limited to where legal, financial or accounting advice is required)
  • You will not share or redistribute the information in whole or part, but rather use for yourself and your own business only
  • By signing up to training from us you agree to receive emails from us. You may unsubscribe from the mailing list but you acknowledge you may miss key information.
  • Courses are intended to remain on the platform. We reserve the right to give 120 days notice to withdraw a course.
  • You can ask questions/comment within the courses. Please remain polite and PG rated.
  • You do not gain access to the membership group unless you are a paid member. Membership of the group may be removed when you cease to be a member.
  • Payments and most taxes etc are managed by Teachable on our behalf.


The FAQBT Business Growth Membership is largely a self-directed training. No one-on-one training is provided but there will be some group coaching calls provided. In addition to the general terms above please note the additional terms around the membership:

  • Not all courses contained on are included in the FAQBT Growth Membership.
  • Implementable training courses are generally excluded from the membership as are premium courses, coaching etc unless advised otherwise.
  • Some bonuses offered from time to time (not always included) like a discovery call, SEO keywords, directory listing are only available on completion of a questionnaire, and/or provision of additional information.
  • We have a Facebook group for community building purposes but you can also ask questions/comment within the courses. Please remain polite and PG rated.
  • Non-payment of fees will result in your access being removed from the courses and the group. If you later rejoin, we cannot guarantee access to your past course completion information, and your fee will go to the then current rate.
  • Foundation member pricing, rolling discounted pricing only applies while you remain an ongoing paid-up member. If you leave and rejoin you will come back at the then current rate.
  • Payments and most taxes etc are managed by Teachable on our behalf.


Because we like to do the right thing and we are an Australian GST registered business, we are managing GST by manually calculating GST on AUD plan course purchases. This means your purchase price includes GST and your invoice makes a note of that. If you are Australian GST registered and able to claim GST, the GST figure needs to be calculated by you as the course price divided by 11. We have noted this on the sales page and have generally done the calculation for you.

If you need a more clear tax invoice for your purposes, please contact us to obtain one.

RETURNS AND REFUNDS handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return, where refunds are allowed (some courses will be no refund and they are indicated as such). If we are unable to resolve your complaint or further assist you, we will process a refund upon timely return of the goods purchased.

Unopened goods will be refunded in full excluding your return postage cost. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds for change of mind are made at the discretion of and return postage may be the buyer’s responsibility.

As online goods can be consumed immediately it is quite generous to offer a refund when you have already consumed the product. If you really feel we led you astray of course we will refund you! But do please read our sales page before buying as a core business value of ours is transparency.

We reserve the right if you act fraudulently to take legal action to protect our rights and recover any money.

LINKS TO OTHER WEBSITES may from time to time provide on our website, links to other websites, advertisements and information about or from third parties (including our main website) for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between and the owners of those websites. takes no responsibility for any of the content found on the linked websites, or embedded links from those sites into our website.’s website may contain information or advertisements provided by third parties for which FAQ Business Training accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We may not be endorsing the third party at all, or we may make only a ‘recommendation’. Inclusion of these sites or providing recommendations does not constitute the provision of advice, nor do we take any responsibility for any other advice received in this regard.


To the fullest extent permitted by law, absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components (although we utilise virus protection services).

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of to bear any and all costs of servicing, repairs, or correction. The applicable law in your state, territory or country may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you, but you must ensure you are aware of any risk you may be taking by using our website or any products or services that may be offered through it. It is your responsibility to do so.

Your privacy

At, we are committed to protecting your privacy. We use the information we collect about you to maximise the services provided to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles in practice, even though we are not required to be law as a defined small business. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers.’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.


This website is built on the Teachable platform. You may use your existing MyTeachable account or create a new account to access our training. My Teachable is governed by Teachable’s Terms of Use and is separate to our terms.


We do not, and will not, sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs. We may also store your information on third party software such as client relationship management (CRM), accounting or email systems. In addition, we may use the information that you provide to improve our website and services.

DISCLOSURE OF INFORMATION may be required, in certain circumstances, to disclose information in good faith and where, is required to do so in the following circumstances: by law or by any court, to enforce the terms of any of our customer agreements, or to protect the rights, property or safety of our customers or third parties.


We believe in collaboration and there being enough work for everyone, so long as you’ve worked to deserve it. If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or consumer users, then you are a competitor of

We expressly exclude and do not permit you to use or access our website, to download any documents or information from our website or obtain any such documents or information through a third-party for on-sale, or copying in whole or in part for the benefit of you and your business. If you breach this term, then will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

Please contact us if you would like to use any of our materials (whether hard copy or digital), join our school or enter into a collaboration with us.


Our website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, voiceovers, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on our website for the purposes of sale or the use by any third party. In particular, you are not permitted to record, republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Nothing in these Terms constitutes a transfer of any intellectual property rights. You acknowledge and agree that, as between you and us, we own all intellectual property rights for information contained on our website, including any downloaded material and links owned by us. expressly reserves all copyright and trademark where applicable in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download extracts for your personal and direct business use as a non-commercial use only; and you may copy the publicly available content to individual third parties for their personal use, but only if you acknowledge our website as the source of the material. You cannot share paid course material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

By posting or adding any content onto our website, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including, without limitation, by reproducing, changing, and communicating the content to the public) and permit us to authorise any other person to do the same thing.


These Website Terms of Use, Website Disclaimer and Privacy Policy represent the whole agreement between you and concerning your use and access to’s website and your use and access to the documents and information on it.

An additional service agreement or terms may apply to purchased products and services, and may apply to some free services and resources.

No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.


Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State, Territory or Country, then such a clause shall not apply in that State, Territory or Country, and shall be deemed never to have been included in these Terms in that State, Territory or Country.

Such a clause if legal and enforceable in any other State, Territory or Country shall continue to be fully enforceable and part of this agreement in those other States, Territories or Country.

The deemed exclusion of any term pursuant to this clause shall not affect or modify the full enforceability and construction of the other clauses of these terms of use.


These Terms terminate automatically if, for any reason, we cease to operate our website, subject to copyright in the material remaining with FAQ Business Training. The Terms may be replaced by similar terms should we move our online hosting platform to another provider. Course and membership terms would remain enforce in that instance.

We may otherwise terminate these Terms immediately, on notice to you, if you have breached these Terms in any way.

If there is a change of control in this business (whether by merger, sale, transfer of assets or otherwise), the Terms may be transferred to the new business owner.


Each party must at its own expense do everything reasonably necessary to give full effect to this Agreement and the events contemplated by it.

This Agreement is governed by the laws of the state of New South Wales (NSW) and the federal laws of Australia and each party submits to the jurisdiction of the courts of New South Wales.


If you have any questions or issues with our Website Terms of Use, please contact us at and we will respond within 48 hours.

FAQ Business Training, a registered business of FAQ Business Pty Ltd

Email: [email protected]

ABN: 39 620 709 426

This Website Terms of Use was last updated 4 February 2023 and is subject to change. Please check for updates.

Changes since last update Nov 2021

Nov 2021 – Feb 2023 Made minor adjustments to clarify the meaning of some clauses, including some formatting changes. Additional clarification in the TRAINING AND COACHING clause to include reference to asynchronous coaching using a tool like Volley, and that additional terms and/or agreement may apply.

Feb 2021 – Nov 2021 update

General updates, format changes and addition of FAQBT Growth Membership Special Terms