Cancellation policies - why you need one and how to implement it
Every service based business needs a cancellation policy. During the Covid Omicron outbreak sweeping Australia, the world and now even New Zealand, although not in lockdown, sees many people being impacted by Covid, or are close contacts. This is seeing a lot of enforced last minute cancellations. Do you have a policy in place to handle this?
Why people cancel?
Firstly we address why people cancel in normal situations, and what a cost this can be to our businesses. We then look at implementing policies to ensure you are remaining fair and reasonable, but are also staying in business.
Covid cancellations (and other legitimate short notice cancellations)
The reason cancellations became a bigger issue is because of Covid. With enforced isolation rules, people simply didn't have a choice but to cancel. So you want to stay reasonable to what is outside everyone's control.
Draft cancellation policy included - worth a lot!
This short course for this tiny fee includes a sample cancellation policy! You can take this and edit it as required for your OWN use (not to resell or distribute).
We strongly suggest taking your edited version to your local lawyer for checking.
Tea Time Tips series
Our Tea Time Tips series were originally streamed live on Facebook and LinkedIn. We have edited them slightly and made available for free to view or read on our YouTube channel and as blogs on our website.
You can find our free blogs here. Note there is a lag to getting our free blogs online after the live stream.
Alternatively for a small fee you can purchase this course which includes access to the video, transcript and slide pack to download, handout (if any accompanies the course) and easy access to any resources referred to.
We have also made them available on Teachable as part of our FAQBT Business Growth Membership.
Why would I pay for TTT courses if I can get them for free?
If you're a member of FAQBT Business Growth Membership then you will have access to the slide pack, transcript, easy access to any resources mentioned and any additional downloads made available to people who pay.
This particular course includes a sample cancellation policy - this can easily set you back HUNDREDS of DOLLARS from a lawyer!
Otherwise, the only way to get access to all the extras mentioned above is by buying the relevant TTT course.
Here at FAQ Business Training, we are extremely passionate about small business owners not ripping themselves off! By learning from us, we teach you enough to do it yourself (DIY) or outsource with confidence.
A Tea Time Tips (TTT) series course
This course is part of our TTT Series, and is what we consider entry-level affordable training. TTT simply stands for Tea Time Tips which are like mini lunch 'n' learns. These were originally streamed live on Facebook and LinkedIn and have been recorded and edited slightly.
To keep the pricing down for these we load the TTT videos as one single video with no breakdowns into sections.
However, we do give you a transcript you can download with timestamps. Transparency is an important part of our business values, hence why we call out the limitations of these lower priced offerings.
If you've not seen a Tea Time Tips series course before please watch the TTT video before buying
Please preview the video available and hopefully that will make it clear who will benefit most from TTT short courses, and you can see if our presenter and Founder Jane Tweedy's presentation style is right for you.
Although most people love Jane's tell it like it is approach and vast quantities of information she will pass on, some will not. And you know what - that's perfectly okay. So please only buy after you've watched the TTT video.
What do you get?
- 30 minutes of great content (minimal introductory and upsell talk!)
- a copy of the slide pack and transcription
- a base policy to work from to develop your own
- easy access links to resources we mention
Australian? Please choose the Australian pricing option so we can manually calculate and remit GST on course sales. This means you can also claim the GST. The receipt contains the total amount GST inclusive and refers to the GST calculation.
Any other country? Please choose the USD option. Australian GST is not collected on this. Teachable is our platform and payment gateway provider and they will sort out taxation for EU buyers etc.
Tea Time Tip course curriculum
This course is included in the FAQBT Business Growth Membership
Please do not purchase separately if you are a member.
The membership is such great value, you may want to buy that instead!